Review our privacy, terms, accessibility, and cookie information for CloudCare Medical.
Last Updated: May 2026
CloudCare Medical is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and virtual care services.
This policy is divided into two sections:
We collect and use health information to provide virtual medical care, manage clinic operations, communicate with you, and process billing where applicable.
Sensitive clinical images or medical information requested as part of care may be submitted through secure clinical systems used by the clinic rather than through the public website.
You may request access to your medical records or request corrections to inaccurate information, subject to applicable legal requirements.
You may request limits on how we communicate with you or how your information is shared, where appropriate.
You may request information regarding disclosures of your personal health information as permitted by applicable privacy legislation.
A parent, legal guardian, or individual with appropriate legal authority may exercise these rights on your behalf where permitted by law.
We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.
We only share health information where necessary for medical care, clinic operations, legal obligations, or where consent has been provided.
We do not sell your personal health information or use it for third-party marketing purposes.
If you have concerns regarding your privacy or personal information, you may contact us directly or contact the Office of the Information and Privacy Commissioner of Alberta.
Submitting information through this website does not establish a physician-patient relationship until your case has been reviewed and accepted by a licensed physician.
This section describes how we collect and use personal information through our website and digital platforms.
Our website may use cookies, analytics tools, and similar technologies to improve website performance and functionality. You may disable cookies through your browser settings, although certain features of the website may not function properly.
We may use trusted third-party service providers to support website operations, analytics, communications, scheduling, and secure data processing. These providers are expected to maintain appropriate privacy and security standards.
We retain personal and health information only for as long as necessary to fulfill legal, regulatory, and operational requirements.
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
If you have questions regarding this Privacy Policy or your information, please contact:
CloudCare Medical
Email: contact@cloudcaremedical.ca
Phone: (587) 801-5055
Website: cloudcaremedical.ca
Last Updated: May 2026
These Terms of Service describe the terms that apply when using the CloudCare Medical website and virtual care services.
This website is intended to provide general information about CloudCare Medical and allow eligible patients to request virtual care services.
You agree to use this website only for lawful purposes and to provide accurate information when submitting forms or communicating with CloudCare Medical.
CloudCare Medical provides physician-led virtual healthcare services for Alberta residents. Virtual care may not be appropriate for every concern.
Submitting an online form or request does not automatically establish a physician-patient relationship. A physician-patient relationship is established only once your case has been reviewed and accepted by a licensed physician.
You are responsible for providing accurate and complete information. Incomplete or inaccurate information may affect the ability to provide appropriate care.
This service is not appropriate for urgent or emergency medical concerns, including rapidly worsening symptoms, severe pain, spreading infection, fever, breathing difficulty, or any situation requiring immediate medical attention.
Your privacy is important to us. Information submitted through this website and during virtual care is handled in accordance with our Privacy Policy.
Content on this website is provided for general informational purposes only and should not be taken as personal medical advice unless provided directly by a physician as part of your care.
We may update these Terms of Service periodically. Updated versions will be posted on this page with a revised effective date.
CloudCare Medical
Email: contact@cloudcaremedical.ca
Phone: (587) 801-5055
Website: cloudcaremedical.ca
CloudCare Medical is committed to providing a website and virtual care experience that is accessible, inclusive, and easy to use.
We aim to make our website clear, readable, and usable for people with different needs, devices, and assistive technologies.
We review and update our website periodically to improve usability and accessibility. As our website evolves, we will continue working to improve the experience for all users.
If you have trouble using the website, completing a form, or accessing information, please contact us. We can help provide information in an alternative format where reasonable and appropriate.
CloudCare Medical
Email: contact@cloudcaremedical.ca
Phone: (587) 801-5055
Website: cloudcaremedical.ca
